Returns & Exchanges
We want order issues to be handled clearly and fairly. Please inspect your parcel and contact us through the Contact Us page as soon as possible if an item is damaged, defective, incorrect or incomplete.
Return eligibility
To be considered for a return, an item should generally be unused, in the condition received and accompanied by its original packaging and order details. Hygiene-sensitive, personalized, perishable, clearance or final-sale items may not be returnable unless they arrive defective or incorrect.
How to request help
Provide your order number, the issue and clear photos or video where relevant. Do not send an item back before receiving return instructions, because the correct return destination and method may depend on the product and courier.
Approval and inspection
Return requests are reviewed based on the order details and condition of the item. Once a returned item is received and inspected, we will confirm whether a replacement, exchange, store resolution or refund is available.
Refund timing
Approved refunds are processed using an available method appropriate to the original order. Bank or payment-provider processing times may vary. Cash-on-delivery orders may require account details or another mutually agreed refund method.
Delivery charges
Original or return delivery charges may be non-refundable unless the item was incorrect, damaged or defective due to our error. Any applicable charge will be explained before the return is arranged.
Order cancellation
Contact us promptly to request cancellation. Once an order has been dispatched, cancellation may no longer be possible and the return process may apply instead.